Customer Success Manager

Customer Success Manager

Overview of the role

The primary focus of this role is to ensure our customers receive a world class service from the moment they subscribe to our platform – that they get the best from their investment and therefore will be more likely to renew their contract, purchase additional functionality and be a positive advocate for the client.

You will be one of the primary customer-facing figureheads in the business, taking personal responsibility for a portfolio of accounts and, as a senior member of the team, demonstrating a high standard of performance as a benchmark for the other members of the team.

You will be a customer champion within our business, demonstrating product and industry expertise and contributing to the product roadmap and our sales and marketing strategy.

You will have a passion for continuous improvements, always striving to use technology, automation, and standardisation to increase impact and effectiveness. You understand the value that is derived from setting objectives, measuring performance, and analysing data. These are the key philosophies that will let us scale as rapidly as our ambition demands.