Service Delivery Manager

Movement8 have been engaged on a brand new opportunity to find an assertive and organised service delivery manager who has experience in designing and implementing ITIL frameworks along with still being technically hands on with good working exposure to Azure.

Our client has 4 offices near Cheltenham to choose from but remote and flexible working is included in this package with an ideal spilt of around 50% remote working when the lockdown has ended. 
 
You will have great customer service experience and management skills to match, with a passion about the delivery of key infrastructures.

You will be a key cog to the progression within the companies IT department and excited by the opportunity to grow and manage the existing team.

Main responsibilities

• Ownership and management of all IT service delivery processes, including service desk management, incident management, service request management, problem management and change management
• Proactive management of the infrastructure – servers, cloud provisioning, data and voice networks and associated capabilities, ensuring a resilient, high availability environment is in place and contingency
• Ongoing communications with stakeholders
• Owning and driving continuous service improvement plans and activities
• Incident data analysis
• Problem management coordination
• Maintenance of standards specified by SMH Fleet ISMS
• Coaching and development of the Service Delivery Team
• Provide hands-on technical expertise when required
• Drive ITIL best practise framework

If this sounds like something you would be interested in i would love to hear off you. 

Let’s talk!